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Defuse An Aggressive Verbal Confrontation
Автор: Personal Development Perspectives
Загружено: 2016-07-22
Просмотров: 78929
Описание:
This video offers a technique for remaining calm during a verbal confrontation.
When confronted by an angry, aggressive person we often feel forced into defensiveness (shield) or retaliation (sword); this is rarely constructive and usually ruins our day. Rather than get drawn into combat, it is often better to allow the angry person to realize that aggression is not necessary. This can be accomplished by not even picking up a shield or sword.
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