When a customer enters your place of business are they making eye contact with you or are they busy looking at other things in your business. Status of the customer - are you of equal status as a service provider with your customers?
Jeff Mowatt discusses how he made the mistake of putting the customer up on a pedestal in terms of ‘status’. You’re the customer – you’re more important than I am. That is a problem. The customer may like you but they won't respect you. In this video, Jeff will reveal tips to earn customer respect and be seen as having equal status.
ABOUT HALL OF FAME BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Becoming a Trusted Advisor column has been syndicated and featured in over 200 business and on-line publications. With over 25 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers (CAPS). The Global Speakers Federation awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. To top it off, Jeff was inducted into the Canadian Speaking Hall of Fame, (HoF). Hall of Fame membership is considered a lifetime achievement award for “outstanding excellence in the speaking industry.” With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country.
Receive updates of Jeff’s free 30-second customer service tips at https://jeffsbusinesstips.com/
Subscribe to Jeff’s YouTube channel at / @jcmowatt
Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, AB. Canada, T3C 3C5 1-800-JMowatt (566-9288)
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