Real-Time Alerting | Genesys Cloud Q&A Show
Автор: Genesys Community
Загружено: 2025-03-27
Просмотров: 2324
This episode of the Genesys Cloud Q&A Show features Genesys Community Moderator, Sam Jillard, who gives a demo regarding "Real-time alerting when calls are in queue and hit a particular threshold." This is a feature that is frequently asked about and Sam walks shows you how to use the tool effectively.
Next, Sam gives a short video demo about "Agent performance using API," which was submitted as a question in the new Genesys Cloud- Reporting and Analytics community.
Finally, we know that navigating the thousands of discussions the Genesys Community offers can be difficult. So Community Video Specialist, Nicole Milliken, shares a video about how you can easily browse topics and follow your favorite discussions in the community, bringing updates from the page to your inbox.
Chapters:
0:00 - 5:40: Introduction
5:41 - 13:08: Demo of Real-Time Alerting
13:09 - 18:42: Demo of Agent Performance Using APIs
18:43 - 22:53: Demo of Topic Tags and Following Discussions
22:54 - 23:33: Sign Off
Resource Links for Episode:
Demo one:
https://community.genesys.com/discuss...
Demo two:
https://community.genesys.com/discuss...
Demo three:
https://community.genesys.com/communi...
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