JK Bose Class 11 Customer Service Executive: Unit 4: Prepare for Providing Customer Service (Part-2)

Hello Guys! I hope you all are doing good.
In this video, I'll be explaining you the following topics :
Session 2: Prepare for Meeting Customers
1. Importance of Checking Duties As Per the
2. Duty Roster
3. Protocol for special types of customers and their special needs
4. Categories of Tourists as per their needs
5. Travel Documentations
6. Special requirements of customers on arrival and simple communication during the process

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00:00 - Intro
00:40 - Importance of Checking Duties As Per the Duty Roster
06:01 - Protocol for special types of customers and their special needs
08:29 - Categories of Tourists as per their needs
16:14 - Travel Documentations
33:13 - Special requirements of customers on arrival and simple communication during the process

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