TOP 15 ITIL Concepts Interview Questions and Answers 2019 Part-1 | ITIL Concepts | Wisdom Jobs

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15 Itil Concepts Interview Questions and Answers, Question1: In ITIL v3 a Help Desk is a component of a Service Desk. Justify this statement. Question2: What are five ITIL Core Service Life-cycles? Question3: What is Service Desk? Question4: A Help Desk focuses on end user needs. Justify this statement. Question5: What tasks are performed by Help Desk?

ITIL (Information Technology Infrastructure Library) is a package of operations on IT Service Management (ITSM) which centers its attention on aligning IT services with business needs. There are five stages that its processes are grouped: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This is the called the lifecycle of ITSM. Getting certified in ITIL Key concepts will create more opportunities in the competitive world. One can check the availability of the job across cities including Bangalore, Pune, Chennai and Hyderabad. Wisdomjobs has interview questions which are exclusively designed for job seekers to assist them in clearing job interviews. ITIL Key Concepts interview questions and answers are useful to attend job interviews and get shortlisted for job position.

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