Rethinking University Services Purpose vs Tradition

🎓 Why Universities Must Rethink the Way They Serve

Do universities run services because they’ve always run them — or because they truly serve people well?

In this clip, John McFadyen challenges one of the toughest questions in higher education today:
What happens when legacy systems, traditions, and “the way we’ve always done it” start holding us back from serving students and staff at their best?

John calls for a shift toward evidence-led, adaptive thinking — asking:

Why does this service exist?

What value does it truly deliver?

How can we design for the needs of today, not the assumptions of yesterday?

Because the most successful organizations — in business and in education — are the ones that keep asking better questions.

Visit https://www.johnmcfadyen.com