ISO 9001 Clause 5: How Leadership Actually Works (Real IT Examples)

Is your "Quality Management System" just a pile of documents gathering dust? 📄

Why do ISO 9001 certified companies have messy processes, burnt-out teams, and dusty quality manuals? This video dissects Clause 5: Leadership—exposing how top management must own quality through commitment, customer focus, policy communication, and clear roles/responsibilities in IT services, SAFe agile, and product dev. See real audit fails like unaligned goals, Jira-Excel gaps, undefined outage duties, and empowered roles (RTE, Product Manager, System Architect), turning zombie QMS into business engines. Essential for leaders, quality pros, and auditors ditching checklists for real alignment.

📚 Learn ISO 9001 step‑by‑step (Full Playlist)
👉 ISO 9001 Playlist:    • ISO 9001  
Start with:
1. ISO 9001 Explained: Why Certifications Fail in Real IT Companies
2. What Auditors REALLY Look for During ISO 9001 Audits (Not Documents)
3. Structure of ISO 9001 – Explained with Real IT Examples
4. ISO 9001 – Clause 4 | Context of the Organization (Explained Simply)
ISO 9001 Clause 5: How Leadership Actually Works (Real IT Examples)

🔗 About Quality Quest TV:
Helping professionals move beyond checklist compliance to understand how quality actually works in real projects. Led by a Certified Lead Auditor with 12+ years of experience.
Credentials: ISO 27001, ISO 20000 & ISO 22301 Lead Auditor | Lean Six Sigma Green Belt | ITIL Foundation.

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