Meet the team behind Pierian’s growth | Inside a CA Firm | The Pierian Story | Part 3/4

Some stories stop at the founders.
This one walks you straight into the engine room.

In Part 3 of The Pierian Story, we step inside the real force behind Pierian—a 750-member ecommerce team serving some of India’s biggest online sellers, alongside leaders who manage clients across manufacturing, healthcare, technology, and BFSI.

From finance and compliance to analytics, automation, and transformation, this is where millions of everyday transactions quietly turn into sharp MIS, clean reconciliations, and AI-enabled decisions.

You’ll meet:
A COO who has spent 20 years growing with the firm
Leaders in delivery, data, and managed services
Teams that run the back-office engine for brands across India
People who balance precision with empathy in a fast-paced, high-scale environment

And woven through every department is the one thing that makes Pierian… Pierian: A culture where people stay, return after life breaks, grow across decades, and know they’ll be treated as humans, not just another metric.

Join Geena Bharwani, as we meet the people who keep Pierian’s engine running—fast, steady, and quietly world-class.

Watch Part 1 for the founders story.    • Chat with the co-founders on building Pier...  
Watch Part 2 for the office tour & leadership layers.    • Inside a CA Firm | The Pierian Story |  Th...  

If you enjoy stories of CA-led firms that blend people, process, and technology at scale, hit like, share this, and subscribe for more Inside a CA Firm episodes.
Inside a CA Firm is a Zoho Books original series celebrating India’s chartered accountants. Hear about their stories, their spaces, and the culture behind their success.

#InsideACAFirm #ThePierianStory #CharteredAccountants #CACommunity #ZohoBooks #CAInterviews #Bengaluru #OfficeTour #ZohoFor CAs

Host: Geena Bharwani, Zoho

Chapters
00:00 – Meeting Mahesh, Pierian’s COO
00:28 – Inside the ecommerce floor in Bengaluru & Kochi
01:05 – Why ecommerce is Pierian’s big growth bet
01:40 – Introducing the ecommerce leadership team
02:20 – A 20-year journey: Mahesh’s story at Pierian
03:35 – Building a free-to-operate, leader-led culture
04:10 – Tech, low-code, and the speed ecommerce demands
05:05 – How AI is transforming back-office operations
05:45 – Bala on being an enabler, consultant, & mentor
07:05 – The one leadership ask: Capability, quality, customer focus
07:35 – Sanjay’s role as chief delivery officer: Serving India’s top sellers
08:30 – Managing scale: KPIs, SLAs, & high-volume transactions
09:20 – Using AI to drive accuracy, efficiency, & scale
10:10 – Senior delivery head on data, MIS & compliance in ecommerce
12:10 – Why analytics skills unlock unlimited growth
12:40 – Culture circle: What it feels like to work at Pierian
13:20 – Personal stories of growth, care, & “humans, not robots”
17:00 – Meet the finance & tax leaders behind the numbers
20:20 – “Humans before metrics:” What Pierian’s culture really means
21:10 – Closing thoughts & what’s next in the Pierian story