Google Nexus 5x bootloop (LG H791 bootloop) - Never buy LG and Google Nexus
Автор: Sergey Kolodinskiy
Загружено: 2017-05-31
Просмотров: 1815
22.05.17 While using phone it hanged for 5-7 sec and rebooted. After that it made several tries to boot (bootlop) and booted normally
23.05.07 Hanged while unlock and then bootloop for more than hour
25.05.07 Went to official service center (Kiev, Peremohy ave. 67). Resolution - phone needs PCB replace - 320$. Asked for invoice - it is paid option ~7$.
07.06.07 Meet with Head of service center (SC). Wrote a statement for non-warranty repair.
21.06.07 Got feedback from SC - Local (Ukraine) repair is declined. Made request to LG international.
14.07.17 - still no reply. Wrote abuse to local LG customer service, promised to contact me ASAP.\
18.07.2017 - got reply. Bootloop issue is unknown and doesn`t covered out of wearranty.
27.07.2017 Trying to contact with International LG customer service. Everyone redirects me to local customer service which doesn`t know anything about that issue.
My log is below:
LG Ukraine: No info about issue. Pay for repair.
LG USA: No spare parts for H791, cannot help. Contact LG GB.
LG GB: Phone IMEI belongs to UAE LG department. Contact them, GB cannot help.
LG UAE: Send phone by yourself, we have no delivery. Ask for delivery from Ukraine service or repair here, locally - reject. Ask for info to use delivery service, and for confirmation of non-payment repair. Still in discussion.
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