#11 Salesforce Service Cloud MASTERCLASS - Tamil 📞 | Admin & App Builder Exam Prep (Lesson 11)
Автор: Infinite Frames
Загружено: 2026-01-14
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The Service Cloud section of the Admin exam is full of tricky features! 🧠 This video covers every single concept from Lesson 11 to ensure you pass.
We decode the curriculum:
✅ Case Management: Understanding the lifecycle of a case, from Case Status to Support Settings.
✅ Solution Management: How to organize solutions into categories to help reps solve cases faster.
✅ Communities & Portals: The difference between the Self-Service Portal, Ideas, and Answers communities.
✅ The Console: A look at the Service Cloud Console designed for high-speed agent productivity.
Don't let "Solutions" vs. "Knowledge" trip you up. Study smart! 📚
Tags: #SalesforceCertification #ServiceCloud #ExamGuide #AdminTraining #AppBuilder #SalesforceSolutions #CaseManagement #EdTech #viralvideo
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