How to Avoid Dead Air in Phone Conversations (With Sample Scripting)

In this video, I share with you 5 tips on how to avoid dead air in phone conversations. Dead air can destroy rapport-building in conversations so it's best to know how you can work around it.

HERE ARE THE VERBIAGES USED IN THE VIDEO:

1. Mr. Cooper, thank you so much for waiting. I appreciate your patience in this matter.
2. Mr. Customer, I am already pulling up your account.
3. Mr. Smith, I am already processing your refund. Just give me 1-2 minutes to finish this.
4. Mr. Customer, I am already researching about your situation. I just want to make sure that I can give you correct or accurate information about what you're going through right now.
5. Mr. Customer, I have already processed your request. Just give me 1 to 2 more minutes to put notations on your account or to list down the important things that the next representative needs to know about your account.
6. Mr. Pitt, I have already processed your request. I just need to do a few more things on your account. But I will just be silent or quiet for 1-2 minutes here while I do it. Now, rest assured that I will just be on the line so please just let me know if you have any question/s while I am silent here.
7. Mr. Customer, I just need to place you on hold. Can I do that for at least about 1-2 minutes? I will go back to you after I have finished what I am doing.
8. Mr. Customer, I need some more time to research on this so can I place you on hold again for 1-2 minutes?

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