When Buying a Used Car Goes Wrong using your consumer rights to get your money back

What are your rights buying a used car when sold not as described.

In this video, I break down your rights under the UK Consumer Rights Act 2015, when it comes to **returning a used car. If you've recently bought a second-hand vehicle and something's not right — whether it's faulty, misrepresented, or simply not as described, you may be entitled to a ‘full refund’. We explain the ‘30-day rule’, what counts as a fault, how to approach the dealer, and what steps to take if they refuse. Know your rights before giving up or paying out of pocket.

It’s important to note that when you buy a used car from a motor dealer, you are covered by the 2015 Consumer Protection Act, but NOT if you buy in a private sale.


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Consumer Rights Act 2015

The Consumer Rights Act came into force on 1 October 2015. The law is now clearer and easier to understand, meaning that consumers can buy and businesses can sell to them with confidence. On the rare occasions when problems arise, disputes can now be sorted out more quickly and cheaply. Alternative Dispute Resolution, for example through an Ombudsman, offers a quicker and cheaper way of resolving disputes than going through the courts. The changes are relevant to all consumers and every business which sells directly to them.

https://www.citizensadvice.org.uk/abo...