Unified Routing Fallback Queues |
Автор: Carl de Souza
Загружено: 2023-02-02
Просмотров: 858
Welcome to POWER PLATFORM TV!
SUBSCRIBE to keep up to date on the Microsoft Power Platform, Power BI, Power Apps, Power Automate, Dynamics 365, and more.
In this video, we look at Unified Routing fallback queues, which give organizations the ability to handle interactions with customers that fall outside of specified criteria.
0:00 Channel Intro
0:09 What are fallback queues
0:55 Setup
1:21 Create routing
3:21 Create workstream
4:52 Create intake queue
6:36 Create route to queue rule
11:00 Demo normal queue
13:40 Demo fallback queue
17:25 Demo queue full capacity
Check out my website, one of the leading blogs on the MICROSOFT POWER PLATFORM: https://carldesouza.com
If you enjoyed the video, please LIKE and SUBSCRIBE!
And PLEASE follow me on:
Twitter: / carldesouza
LinkedIn: / carld
YouTube: / carldesouza
Thanks!
Доступные форматы для скачивания:
Скачать видео mp4
-
Информация по загрузке:
