POSITIVE SCRIPTING FOR CALL CENTER AGENTS | SAMPLE POSITIVE SCRIPTING SPIELS |NAYUMI CEE 🌻

POSITIVE SCRIPTING FOR CALL CENTER AGENTS | SAMPLE POSITIVE SCRIPTING SPIELS |NAYUMI CEE 🌻

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In this video, you'll learn about the following topics:
♡ What is positive scripting?
♡ What are situations where you will most likely do positive scripting?
♡ Best tips in delivering positive scripting effectively.
♡ Things to avoid doing to provide positive scripting the best you can.

So, what is positive scripting?
As per Google, positive scripting is a process of designing customer service script and formulating a message so as not to frustrate or upset the customer.
Positive scripting can be used to guide the customer towards a desired outcome.

OUTLINE:
Intro: 0:00
Start of the video: 0:20
What is positive scripting: 1:15
Scenario 1: 2:37
Scenario 2: 7:42
Scenario 3: 12:10
Scenario 4: 13:48
Scenario 5: 16:00
Scenario 6: 17:02
Tip 1: 18:26
Tip 2: 18:43
Tip 3: 19:30
Tip 4: 19:43
Tip 5: 20:10
Tip 6: 20:37
Avoid this 1: 21:12
Avoid this 2: 21:45
Avoid this 3: 22:08
Avoid this 4: 22:38
Avoid this 5: 23:12
Avoid this 6: 23:40
Avoid this 7: 24:14
Announcement: 24:53

I hope you learned something out of this video. If YES, make sure to:
● Like this video.
● Share this video.
● Subscribe to my channel.
● Comment down below.
● Suggest new contents to cover.

Tools / Apps I used:
○ Powerpoint presentation
○ InShot
○ Text On Photo
○ Pixel Flow
○ Background eraser
○ Background music: Derp Nugget
(Non-copyrighted track)
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KEYWORDS:
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HASHTAGS:
#PositiveScripting
#PositiveScriptingTips
#PositiveScripting101
#PositiveScriptingInBPO
#HHowToDeliverPositiveScripting


Disclaimer: The information I provided here are purely based on my experience as a customer service representative. And also based on my research. Please feel free to correct me for any grammar lapses.


Thank you! 💕


Love & lots,
Nayumi Cee 🌻