Reimagining Insurance Journeys with Agentic AI | Newgen TV | Episode 2 | Newgen Software

AI in insurance is moving beyond automation. In Episode 2 of Newgen TV, the conversation shifts from pilots and experimentation to Agentic AI in action and how it delivers measurable business outcomes across underwriting, claims, and servicing. 🤖📈

This episode explores how insurers are using agentic AI as an orchestration layer to reduce expense ratios, improve decision accuracy, strengthen governance, and scale AI safely across the enterprise.

From real-world examples in claims pre-assessment and commercial underwriting to AI-led risk analysis across jurisdictions, the discussion highlights how intelligent agents support knowledge workers with context, recommendations, and explainable decisions.

What this episode covers
• What agentic AI delivers beyond traditional automation
• Real-world use cases across claims, underwriting, and specialty insurance
• How AI improves productivity, predictability, and cost efficiency
• The role of governance, auditability, and explainable AI
• How insurers move from pilots to enterprise-wide platforms

Speakers
👤 Runki Goswami, Chief Marketing Officer, Newgen Software
👤 Rohit Makhijani, Principal Analyst, Forrester
👤 Anurag Shah, Head of Products and Solutions, Newgen Software

This is Episode 2 of the Newgen TV insurance series. Watch Episode 1 to understand why AI adoption often stays fragmented and how orchestration becomes the foundation.

To know more, please visit https://www.newgensoft.com

Recognition:
Recognised as a “Leader” in The Forrester Wave™: Content Platforms, Q1 2025
Recognised as a “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, October 2024
Recognised as a Recognized in the Gartner® Market Guide for Commercial Loan Origination Solutions on 9th Sep 2024.
Recognized as a Leader in IDC’s MarketScape Worldwide Automated Document Generation and Customer Communication Management 2024
Recognized as a Leader in IDC’s MarketScape Intelligent Customer Communication Management 2024
Read analyst report: https://newgensoft.com/company/recogn...

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