Confidence at the Front Desk | Jerry Durham Series - Module 4
Автор: SME, Inc. USA
Загружено: 2025-12-18
Просмотров: 7
Front desk teams often freeze when patients lead with cost or insurance questions. How do you stay patient-focused, professional, and confident without sounding "salesy" or "pushy?"
In module 4 of the Selling for Front Desk Success series, Jerry Durham, PT, breaks down a real front desk question and shows how to maintain control of the conversation using two simple (but powerful) tools:
✔️ Acknowledgement
✔️ Permission-based questions
You’ll learn how to:
✅ Handle insurance and cost questions with confidence
✅ Redirect conversations without sounding pushy
✅ Maintain control while staying patient-centered
✅ Sell value before price -- without pressure
💡 This episode is part of a progressive series. For best results, start with the earlier videos to understand the mindset and foundation behind front desk selling.
📌 This is Module 4 of a series that builds on itself.
🎥 Intro Video: • The Front Desk is Your Secret Weapon: Jerr...
🎥 Module 1: • Why Most Front Desks Fail at Selling (And ...
🎥 Module 2: • If You’re Still “Just Scheduling Patients”...
🎥 Module 3: • Selling is NOT About Scripts | Jerry Durha...
👉 Have questions? Be sure to post a comment with your questions so we can address in an upcoming Q+A session!
#PhysicalTherapy #FrontDeskSuccess #PatientExperience #JerryDurham
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