Your AI Agent Can Hand Off to Humans — Here's How

Learn how to build advanced SMS AI agent features including human handoff detection, sentiment analysis, stop word compliance, and Slack alerts using n8n automation. This is a continuation of our SMS Agent series.

🔥 Download the JSON workflow from our Skool.com and follow along!

📌 What You'll Learn:
• Human handoff detection with trigger words
• Sentiment analysis for conversation quality monitoring
• Stop word compliance for automated unsubscribe handling
• AI pause management when humans take over
• Slack integration for instant team notifications
• Supabase field updates for handoff tracking
• Error handling and workflow testing best practices

⚙️ Advanced Features Covered:
✓ Detect phrases like "speak to a human", "connect me to an agent", or frustration indicators
✓ Automatically analyze sentiment to determine when human intervention is needed
✓ Set up stop word filters for compliance
✓ Send formatted Slack messages with context and phone numbers
✓ Update database fields for handoff status
✓ Test workflows efficiently without production URLs

🛠️ Tools & Platforms:
n8n automation (self-hosted or cloud)
Twilio SMS API
Supabase database
Slack API
Retell AI (coming in next video!)

⏰ Video Chapters:
0:00 - Introduction to Advanced SMS Features
1:15 - Setting Up Handoff Detection
2:30 - Configuring Test Values
4:00 - Testing AI Pause Functionality
5:15 - Human Handoff Workflow
6:45 - Slack Message Integration
8:30 - Stop Word Compliance
10:00 - Self-Hosting n8n Discussion
11:15 - Final Testing & Wrap-up

🎯 Core Principle: Better to respond with less context than no response at all

📺 Previous Video:    • Insane AI SMS Agent Automation with Appoin...  
📺 Next Video: Retell AI Voice Integration (coming soon!)

💬 Need Help? Join us at buildnbloom.io/call for personalized walkthrough



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