Solutions in Community Resource Mapping

In this session, providers in the field will share examples of how technology can be used to help newcomers navigate, access, and contribute to available resources in their community.

Switchboard will showcase its virtual community resource mapping and referral initiative, Switchboard Community Support Line, as an example of an existing, national-level resource that providers can access immediately.

Additional speakers are from service providers currently participating in Switchboard’s certificate course on a related topic. These participants are working on developing new digital products and interfaces to fill gaps in service delivery in their cities and states. Breakout groups will discuss resource gaps in their own locations and ideas for addressing them through cost-efficient technology.

00:00 Welcome — Community Solutions Panel Kick-off
00:48 Co-Creation Prompt & Course Origin
01:27 Listening-Identify-Insight Design Cycle
02:31 Shifting from Research to Community Engagement
03:37 Key Terms: Co-Creation · Proof-of-Concept · Prototype
05:06 What “Sociotechnological” Really Means
05:43 Meet the Panel: Roles & Lived Expertise
09:32 Launching the Switchboard Community Support Line (SCSL)
11:43 SCSL Mapping, Referrals & Real-World Case Study
14:32 Tennessee’s Benefits-Access Pain Points
18:44 Pitching the Benefits Access Navigator (BAN)
26:16 BAN Roadmap: Build, Test, Train, Support
27:02 Fresh Supply: Youth Digital-Stewardship Model
30:13 Westside Community Network & End-E-Waste Campaign
34:45 Hyper-Local Resource Mapping for Newcomer Dignity
37:27 Q&A: Scaling, Trust, Funding & Next Steps


This session is a part of Switchboard’s 2025 Confluence, which shares practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources. This event engages service providers and partners looking to leverage technology—from everyday tools like smartphones and apps to emerging technologies like artificial intelligence (AI) and virtual reality (VR)— to address the challenges of the current moment. Via interactive workshops, panel discussions, and demonstrations, the event will focus on technology’s potential to reach more clients, and achieve stronger outcomes, despite constraints.

🔵Our Award-Winning Project - Co-Creating Virtual Reality Videos To Support Newcomer Youth:
https://www.anthemawards.com/winners/...

🔵 Learn about using virtual reality in resettlement with 360 videos
https://learning.switchboardta.org/co...

🔵 View Switchboard's Digital Literacy and Emerging Tech Resources
https://www.switchboardta.org/resourc...

🔵 Submit a Technical Assistance Request
https://www.switchboardta.org/technic...


Time:
June 23rd - 11:15am EST

#CommunityTech #DigitalInclusion #TechForGood #SmartResettlement #RefugeeSupport #DigitalAccess #TechEquity #VirtualSupport #EthicalTech #InnovationForAll #ServiceAccess #CommunityMapping #AIforSocialImpact #TechDrivenChange #NewcomerSupport