Locating Your Warranty Label: Double Hung

Locating your Viwinco warranty label is the first step in processing a warranty claim for your window or door. The warranty is essentially the products license plate and contains all the necessary information to process a claim. The location of the warranty label will vary by product. In This video, we will show you how to locate the warranty label on your Double-Hung Window.

Once the warranty label is located, you will need to contact the distributor where the windows were purchased to begin the warranty claim process. For more information visit our warranty claim submission process page ( https://www.viwinco.com/warranty-clai... ) for step-by step instructions.

See below the steps for locating the warranty label on your Double-Hung window:

Step 1: Unlock your window.

Step 2: Open your window.

Step 3: Tilt in bottom sash.

Step 4: Locate warranty label on bottom or top sash.

Step 5: Note #’s 1 and 2 on the label. #1 is your order number, and #2 is the distributor code.

Step 6: Find distributor info here. https://www.viwinco.com/distributor-l...

Step 7: Contact the distributor the windows were purchased from to submit the warranty claim.


If you are not able to locate/access the warranty label or find your distributor please go to https://www.viwinco.com/contact-us to contact our customer service department.

The order number is the same for every product in that order. If you have multiple orders, please provide the order number from each unique order.

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