What is Interactive Voice Response

Discover how interactive voice response (IVR) systems are transforming customer service — and how Jotform’s AI Voice Agents let you use IVR to connect with customers.

In this video, we’ll break down:

What IVR is and how it works
The evolution from touchtone menus to AI-powered conversations
Real-world benefits for industries like banking, healthcare, retail, and more
Common IVR pitfalls and how to avoid them
How Jotform AI Voice Agents offer 24-7 smart, conversational support across channels

Whether you’re part of a small business or a global enterprise, upgrading your voice support system can save time, reduce costs, and deliver better customer experiences.

#IVR #CustomerSupport #AIvoiceAgents #Jotform #AutomationTools #NaturalLanguageProcessing #BusinessTips

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👉 Try Jotform AI Agents here: https://link.jotform.com/lPEnweWidZ
👉 What is interactive voice response?: https://link.jotform.com/xMCbHgfhY9
👉 Check out Voice Agent’s features: https://link.jotform.com/LKKxtN4laX
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00:00 Introduction
01:02 How IVR Works
03:42 Types of IVR Systems
05:04 Natural Language Processing in IVR
05:37 IVR Across Industries
06:53 Why Businesses Use IVR
08:02 Common IVR Challenges
09:03 Introducing Jotform AI Voice Agents
09:55 Features of Jotform AI Voice Agents
10:51 The Future of IVR
12:09 Choosing the Right Solution for Your Business
13:18 Subscribe to AI Agents