Aligned for Impact: Driving Frontline Performance through Recognition & Learning (w/ Axonify)

Frontline teams deliver the experiences, services, and results your customers remember — but their success depends on more than skills alone. Continuous learning builds the knowledge and confidence to perform, while meaningful recognition reinforces company values and celebrates the behaviours that matter most.

In this joint webinar, Noah Mithrush from Guusto and JD Dillon from Axonify explore how recognition and frontline learning work together to:

Keep teams engaged and connected to organizational goals
Reinforce key training and turn it into everyday action
Build a culture where great work gets noticed, and repeated

If you’re looking to boost morale, retention, and productivity across your frontline workforce, this conversation will give you the strategies and real-world examples to make it happen.

Chapters

00:00 Introduction and Backgrounds
06:04 Challenges in Training Frontline Employees
9:53 Bridging the Gap Between Management and Frontline
13:40 The Importance of Listening to Frontline Workers
18:32 Involving Frontline Employees in Decision Making
25:45 The Role of AI in Learning and Development
30:21 Overcoming Communication Barriers
33:55 Creating an Always-On Feedback System
37:45 Integrating Learning into Daily Workflows
41:41 Building a Culture of Continuous Learning
45:49 The Importance of Community and Connection
51:05 Balancing Recognition and Learning
51:57 Motivating Engagement through Recognition