Getting Real: Learning from Feedback and Failure - WOFF Ken Robertson

‘[T]he best piece of advice I've had in years past is that if it hurts a little ... there's probably a fair element of truth to it ...’

In this week’s episode, we explore how to seek feedback and turn it into actionable advice for commanders. Our guest, WOFF Ken Robertson, the Senior Enlisted Advisor to the Chief of the Defence Force (SEAC), is the Australian Defence Force’s most senior enlisted leader. As the first person appointed to the role, he has advised GEN Angus Campbell and ADM David Johnston while representing the soldiers, sailors, and aviators of the ADF.

WOFF Robertson shares his journey from being a fiercely competitive junior aviator and sportsman to recognising the power of deliberate reflection and embracing honest feedback over decades of personal growth. He outlines his approach to gathering insights from tens of thousands of ADF members, uncovering the real value in spending time with those he represents. He also explains how he distils this feedback into clear, meaningful advice for the CDF and senior leaders.

Today, he actively seeks feedback from people who challenge his perspective, a habit that has helped him become confident in his identity as both a leader and a person. He deliberately immerses himself in ADF squadrons, ships, and battalions to witness and celebrate their achievements firsthand. In doing so, he strengthens trust, stays connected to the lived experiences of the force, and ensures the advice he provides to the nation’s top commanders is grounded in the reality of those achieving amazing things for our organisation.
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