Etiquette & Communication in Emergency Medicine | Dr. Ramakrishnan T.V. | SEMI

Discover the crucial role of etiquette, empathy, and communication skills in emergency medicine in this insightful session by Dr. Ramakrishnan T. V.

In a high-pressure, high-stakes environment like the Emergency Department (ED), communication is often overlooked — yet it defines trust, teamwork, and patient outcomes.
Dr. Ramakrishnan T. V. emphasizes how mindful communication, active listening, and empathy can reduce patient aggression, improve satisfaction, and foster a safer, more compassionate work culture for healthcare professionals.

🚑 Key Highlights:
✅ Why communication failures are the root cause of most patient complaints & conflicts
✅ Challenges faced by emergency physicians — time, stress, chaos, and lack of manpower
✅ Practical models for effective communication — AIDET & SPIKES protocols
✅ Handling anxious patients & relatives with empathy and transparency
✅ The importance of non-verbal cues, tone, and language simplicity
✅ Managing high-stress interactions in pediatric and critical care cases
✅ Strategies to avoid burnout while maintaining compassion in emergency care
✅ Need for structured communication training in medical education
✅ Ethical boundaries, consent, and legal protection through proper communication
✅ How professionalism, humility, and respect shape patient confidence

💡 Dr. Ramakrishnan T. V. concludes that effective communication is as life-saving as clinical skill, and must be integrated into every emergency department’s culture — from interns to consultants.

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⚠️ Disclaimer: The views shared reflect the individual speaker’s professional experience and perspective.