AI in Action | Call Monitoring Efficiency | The Future of AI

Jared Lees, formerly on Domo's product marketing team, shows how you can build AI agents in Domo to improve call center efficiency, especially around call monitoring and compliance. He explains how customer service reps are held to strict standards like the Telephone Consumer Protection Act, and how performance is measured through specific metrics. Jared walks through how the platform uses AI to process call data, flagging calls that need human review. The AI agent handles data prep, extraction, and reporting—helping call centers manage huge call volumes while staying compliant. He also demos the full process, including ETL and workflow views, showing how the AI delivers clean, review-ready data sets that make it easier to spot issues fast. All this can be integrated into other apps for even broader use.

In this expert-led video series, you’ll learn how to apply AI in practical, powerful ways while staying grounded in what matters: outcomes, ethics, and innovation. Whether you’re leading digital transformation or just starting to explore what’s possible, this series equips you to make AI work for you.

Watch the full series here on YouTube in our dedicated playlist, or explore all videos and more on this page: https://bit.ly/ytFoAI

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About Domo
Domo is an AI and Data Products platform that helps companies of all sizes leverage data and AI to drive value in today’s data-driven world. Built around our customer’s preferred data foundation, powered by our award-winning Domo.AI solution, and enriched with our partner ecosystem, the Domo platform enables users to prepare, visualize, automate, distribute, and build end-to-end data products that provide solutions across the entire data journey. From hydrating your data foundation, to building fully embedded applications that can be shared with your employees and customers, to deploying AI models across a variety of providers, Domo gives users the ability to build data products that generate measurable value for the business.

Learn more about Domo: https://bit.ly/FY26yt