Automation Maturity: Build a Strategic Roadmap for Scalable Success | Fusion GBS

Are your automation efforts falling short of expectations?

To move from trial-and-error to long-term value, you need more than isolated tools — you need a strategic, data-driven approach.

In this video, we explore how to:

Target the right processes

Build Centres of Excellence

Align service management for long-term gains

✅ Use data to guide decisions
✅ Avoid resource waste and duplication
✅ Improve operations and customer experience

Mature automation isn’t about doing more — it’s about doing it smarter.

👉 Learn more: https://www.fusiongbs.com

📌 Chapters

00:00 - Introduction
00:32 - Data-Driven Insights
00:43 - Centres of Excellence
00:52 - Role of Service Management
01:04 - Optimised Operations
01:16 - Outcomes
01:57 - Summary
02:15 - Key Takeaways

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