Important Update On Santa's List From Diamond Art Club!
Автор: Diamond Painting Jim
Загружено: 2024-10-26
Просмотров: 683
A few hours ago I did a Sneak Peek video of Santa's List from Diamond Art Club.
I finished the review, packed everything back in the box and went to bed.
When I woke up this morning someone had commented on the video, asking if I had lifted the cover to see if any ink had bled onto the canvas from the cover.
They were referring to an early issue where the cover was applied upside down, with the guide marks down on the glue. This caused the ink to bleed into the glue and leave visible pink lines on the canvas.
As this was an early issue that has now been resolved I simply didn't think to check when I recorded the unboxing.
I got the box out and unpacked the canvas.
When I pulled back the cover I could see that the ink had indeed bled into the glue.
I contacted Diamond Art Club and informed them of the problem.
Initially they said they would just send a replacement out but they did some checks and discovered that it was likely that the whole batch had been affected.
So if you do decide to buy Santa's List there is a good chance that the canvas will have those pink marks.
Because this kit uses round drills the pink be more noticeable through the gaps, especially in white areas.
I quickly placed some drills so you can see what you can expect.
Diamond Art Club said that customers who have kits with the pink marks on the canvas have two options.
1. Points or Refund:
Customers can receive 1500 points per round or 1000 points per square kit, or they can choose a $15 USD (for round kits) or $10 USD (for each square kit) refund if they keep the canvas,
2. Full refund for return:
Customers can return this canvas for a full refund. We can send out a prepaid shipping label for our US customers.
For our international customers - we will refund their shipping costs for the cheapest standard postage available in their country.
The whole kit must be returned, including the trading card.
Thanks again to Jo for asking about the cover, if you hadn't sent the message I wouldn't have checked.
I'll remember to check every canvas from now on.
Hopefully I got this video out in time to make people aware of the potential issue with this kit and what your options are if you decide to order it.
Bye for now,
Jim
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