Government Service Excellence and Operational Efficiency: Successes and Learned Lessons

This panel discussion brings together government leaders from Estonia, Finland, Albania, and the UAE to share practical insights on delivering efficient, citizen-centric public services. Participants will explore different national approaches to digital governance, including strategies for reducing bureaucracy, implementing innovative service models, and maintaining high standards of operational efficiency. The session highlights real-world examples of successful government modernization, with a focus on measurable outcomes and lessons learned. Attendees will gain valuable perspectives on balancing technological advancement with user needs, fostering intergovernmental collaboration, and creating sustainable frameworks for service excellence.

Speakers:
H.E. Erkki Keldo
Minister of Economy and Industry, Republic of Estonia

H.E. Anna Ikonen
Ministry of Local and Regional Government, Republic of Finland

H.E. Ulvi
Mehdiyev State Agency for Public Service and Social Innovations Under the President - Azerbaijan

H.E. Huda Al Hashimi Deputy Minister of Cabinet Affairs for Strategic Affairs, UAE

Moderated by:
Stig Thorgersen
Partner, EMEIA Government and Infrastructure Leader, EY