Fixed Ops Friday – Lupo, Griffis, Kent, Gonzalez | Daily Dealer Live

Today's show features:

Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura

Alex Griffis, CEO of Overfuel

Jamie Kent, Chief Strategy Officer of Overfuel

Manny Gonzalez, Fixed Operations Manager at Ramsey Mazda

This episode is brought to you by:

Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight true value and help shoppers make confident buying decisions. Cars.com is the flagship offering from Cars Commerce, an audience-driven technology company simplifying everything about buying and selling cars. Learn more at https://www.carscommerce.inc/marketplace.

Overfuel – Dealers: You’re torching $30 of every $100 in marketing spend when your site flunks Google’s basic performance test. Why keep using outdated website technology that's killing your profits? Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Go to overfuel.com and use code CDG500 in the comment box for $500 OFF.

CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.

Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!

Key moments:
00:00 Introduction and Welcome
05:29 Industry News Highlights
08:06 Fixed Ops Friday: Key Insights
11:48 Special Guests and Future Plans
15:19 Mobile Service Strategy and Implementation
35:35 Introduction and Guest Introductions
37:24 Discussing Website Performance Issues
39:54 Optimizing Dealership Websites
46:23 Generative AI and Future Trends
53:57 Fixed Operations and Customer Retention

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