Dalia Kalgreen: The Intersection of Tech, Tenacity, and Truth

In this episode of Humans of Multifamily, Shiv Gettu sits down with Dalia Kalgreen, Vice President of Business Development at Unified Residential Management, to uncover the story behind one of the industry’s most dynamic leaders.

Dalia opens up about her philosophy of leadership rooted in curiosity, authenticity, and adaptability. She shares how she’s embracing AI in property management, not as a replacement for people, but as a way to amplify human connection. From rent collection automation to privacy ethics, Dalia offers a thoughtful blueprint for how to stay both efficient and empathetic in a digital age.

Dalia also hosts the She Suite Society podcast, a space for real talk and real leadership. And her entrepreneurial spirit doesn’t stop there—she founded Strap Grip, a clever innovation born from her soccer mom life and built in honor of her late mother, with proceeds that give back to causes close to her heart.

Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv Gettu on LinkedIn.

00:00 Introduction and Initial Challenges
00:19 Meet Dalia Kalgreen: A Journey into Multifamily
00:48 Leadership and AI in Property Management
01:30 The Role of AI in Rent Collection
03:06 Data Privacy and Personal Control
04:39 Curiosity and Lifelong Learning
05:59 The Intersection of Tech and Human Skills
06:55 Adapting to Change in Property Management
27:03 The Importance of Soft Skills
40:54 Contrasting Personalities: Dalia and Her Sister
42:05 Childhood and Family Struggles
43:28 Life in Egypt and Return to the States
44:56 Sibling Dynamics and Personal Growth
48:54 Parenting and Personal Philosophy
51:42 Divorce and Personal Resilience
01:01:24 Reflections on Love and Relationships
01:03:13 Views on Religion and Spirituality
01:04:36 Core Values and Life Lessons
01:06:02 Balancing Self-Care and Ambition
01:10:36 Navigating Modern Challenges and Personal Peace
01:19:40 Concluding Thoughts and Reflections