Hidden cameras reveal how big banks are upselling you (Marketplace)

Canadians trust they're getting good financial advice from their banks — especially in these tough financial times. But a hidden camera investigation by Marketplace uncovers immense pressure on bank employees to push products and services to meet sales targets, or risk losing their jobs. Seven years after CBC first investigated the pressure to sell, bank employees say their targets are back up and customers are paying the price.

#Banks #Investigation

00:00 - How banks are upselling customers

08:16 - Hidden camera: Testing financial advisors from the Big Five (TD Bank, BMO, CIBC, RBC, ScotiaBank)

17:30 - Who’s looking out for consumers? (Financial Consumer Agency of Canada and Chrystia Freeland statement)

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THE BIG BANK UPSELL

producers/directors
JEREMY McDONALD
MADELINE MCNAIR

research producer
KIMBERLY IVANY

associate producer
MICHELLE MCCANN

reporter
ERICA JOHNSON

editor
SIMON PARUBCHAK

additional editing
AARON TAYLOR
BENNY KOSHY

camera
NORM ARNOLD
DAVID MACINTOSH
JOHN LESAVAGE
RICHARD GRUNDY

audio
MICHAEL KENNEDY

art director
DAVID ABRAHAMS

media management
ASTORIA LUZZI

social media producers
AMARA MCLAUGHLIN
BRITT PURDY

colour correction
KYLE J. SMITH

sound mix
DANY TREMBLAY
MARIANA HUTTEN CZAPSKI

project manager
VICTOR KERR

resource coordinators
MARC CORMIER
DRAGAN MARICIC

news rollout producer
JENNY COWLEY

packaging editor
BENNY KOSHY

packaging producer
LINDA SIBONY

promo producer
GREG SADLER

senior producer
TIFFANY FOXCROFT

executive producer
NELISHA VELLANI

FIRST BROADCAST :March 15, 2024