AI in Contact Centers: When is it a bad idea?

AI has the power to transform contact centers, but without the right planning, it can also introduce real risks.

Amir Hameed, SVP of Global Technical Solutions & Innovation at RingCentral, explains why organizations must take a structured approach: define clear goals, account for compliance and regulatory requirements, and ensure solutions are resilient before going live. With thoughtful preparation, organizations can unlock the benefits of AI-driven conversation intelligence while protecting customer trust and brand reputation.

Listen to the full discussion in episode 3 of The Amplitude of Tech podcast: https://hubs.li/Q03KVH-Z0

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