Troubleshooting Your StudentAid.gov Account

Follow this tutorial for troubleshooting your StudentAid.gov account.

00:25 - Forgot Username
00:46 - Retrieve Your Username
01:16 - Retrieve Username by Phone
02:07 - Retrieve Username by Email
03:09 - Retrieve Username by Authenticator App
03:48 - Retrieve Username by Challenge Questions
04:26 - Forgot Password
05:24 - Reset Your Password by Phone
05:47 - Reset Your Password by Email
06:08 - Reset Your Password by Authenticator App
06:24 - Reset Your Password by Challenge Questions
06:53 - Reset Your Password
07:38 - Recover Account with Photo ID
08:22 - Unlock Your Account
08:51 - No Two-Step Verification Access
09:36 - When All Else Fails

This video helps you regain access to your StudentAid.gov account. Your account requires a username and password combination, sometimes called an FSA ID, which can be used to securely log in to U.S. Department of Education websites like https://StudentAid.gov and https://fafsa.gov. If you plan to fill out the Free Application for Federal Student Aid (FAFSA®) form, you (and any additional contributors who might participate on your form, such as a parent or spouse) should create your own StudentAid.gov account as soon as possible.

To log in, visit https://StudentAid.gov/login