The Power of a Front Desk Upselling Champion | (ft. Elga Castro, Minor Hotels)

While tools and training lay the foundation for front desk upselling success, a passionate internal upselling champion is what truly drives ancillary revenue.

In this episode, Elga Castro, Senior Director of Revenue Management for Southern Europe and the US at Minor Hotels, joins Pablo Torres, Hospitality Consultant and Front Desk Upselling Coach at Oaky, to explore how identifying and empowering the right staff at the hotel can make or break your upselling strategy.

Together they discover:
What makes a great front desk upselling champion
How to motivate front desk staff with incentive programs and recognition
How to set effective upselling goals and KPIs
Why upselling starts before the guest even arrives
How to align revenue growth with service excellence.
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