The Future of Travel & Hospitality Industry w/ Marriott President | Blazing Trails | Salesforce

Don't wait to book that holiday travel! Because Stephanie Linnartz, president of Marriott International, says travel is back and busier than ever. Tune in to hear her discuss how the hospitality giant is reimagining what service means to help revive the travel industry and keep customers at the center of everything they do.

#Salesforce #BlazingTrails

00:00 Intro
00:30 State of the travel industry
02:47 How Marriott handled huge disruption in the past
04:04 How Marriott Bonvoy is the heart of their customer strategy
06:10 Marriott's relationship with the customer
08:10 Marriott's approach to brand strategy
12:31 Marriott's approach to sustainability
15:50 Bridging the Gap program
17:05 Marriott's views on growth
18:35 Closing

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