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The Future of Travel & Hospitality Industry w/ Marriott President | Blazing Trails | Salesforce

Автор: Salesforce

Загружено: 2022-12-07

Просмотров: 129337

Описание:

Don't wait to book that holiday travel! Because Stephanie Linnartz, president of Marriott International, says travel is back and busier than ever. Tune in to hear her discuss how the hospitality giant is reimagining what service means to help revive the travel industry and keep customers at the center of everything they do.

#Salesforce #BlazingTrails

00:00 Intro
00:30 State of the travel industry
02:47 How Marriott handled huge disruption in the past
04:04 How Marriott Bonvoy is the heart of their customer strategy
06:10 Marriott's relationship with the customer
08:10 Marriott's approach to brand strategy
12:31 Marriott's approach to sustainability
15:50 Bridging the Gap program
17:05 Marriott's views on growth
18:35 Closing

Watch more and learn more on Salesforce+: https://www.salesforce.com/plus

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About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

The Future of Travel & Hospitality Industry w/ Marriott President | Blazing Trails | Salesforce

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