Demonstrating Microsoft Dynamics 365 Customer Insights - Journeys (previously D365 Marketing)

Unlock real-time customer engagement with Dynamics 365 Customer Insights - Journeys. Powered by unified data and Copilot AI productivity features, see examples of how this module will help you create personalised, effective customer journeys.

Watch this comprehensive walkthrough covering everything from email customisation and segment creation to the use of triggers and marketing analytics.

Discover how D365 Customer Insights simplifies data management by storing marketing interactions within Dataverse for seamless integration across all Microsoft business apps to effectively personalise messages.

🕒 Timestamps:

0:00 Introduction
0:30 Working with the email designer
3:04 Customer Insights and the Power Platform
3:43 Dynamic message personalisation
6:13 SMS and push notifications
6:28 Creating segments
11:00 Segment-based journeys
14:32 Triggers
17:05 Trigger-based journeys
20:08 Marketing Analytics
22:45 Marketing forms

If you want to learn more about Microsoft Dynamics 365 Customer Insights - Journeys (previously Dynamics 365 Marketing), contact ServerSys today. We'll answer your questions and help you explore how Customer Insights can benefit your organisation with further innovation and efficiency.

Learn more at: https://www.serversys.com/microsoft-d...

ServerSys is a UK Microsoft Partner providing Dynamics 365 Customer Insights consultancy services and solutions to drive transformation and business outcomes that matter. Our specialisations include Dynamics 365 CRM and custom web portals.

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