AI in ServiceNow | Introduction to Generative AI, AI Agents, and Agentic AI in ServiceNow

About the video

This session provides an overview of how Artificial Intelligence is transforming ServiceNow through Generative AI, AI Agents, and Agentic AI. You will learn the fundamentals of each concept, how they differ, and their practical applications within the ServiceNow platform. From automating tasks with intelligent agents to enabling advanced decision-making with agentic AI, this introduction will help you understand the potential of AI-powered workflows and how they can drive efficiency, innovation, and business value in ServiceNow.

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