Former FBI Negotiator Chris Voss On How To Effectively Deliver Bad News

Believe it or not, the way most of us communicate bad news is not as effective as we think. Listen to how Chris Voss breaks down the proper way to deliver bad news.

Chris Voss is CEO of the Black Swan Group and former international hostage negotiator for the FBI. He's the national best-selling author of one of the greatest negotiation books of all time, "Never Split the Difference: Negotiating As If Your Life Depended On It."

The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level.

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Key Moments:

00:19| The Right Way To Deliver Bad News
01:04| What Most People Do Wrong When Delivering Bad News

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