The First Customer - Turning Broken Systems into a Thriving Software Business with Paul Byrne

In this episode, I was lucky enough to interview Paul Byrne, President of Razoyo, a Texas-based custom software development company.

Paul shared how growing up in an entrepreneurial family in Wichita, Kansas—where his mom ran a fabric shop and his dad tinkered with tech ventures—planted the seeds for his own journey. We discussed how the concept of entrepreneurship has evolved from packing circuit boards around kitchen tables to building viral businesses on TikTok, like his daughter recently did. Paul also highlighted how today's lower barriers to entry create exciting possibilities for aspiring founders, especially those balancing family and other commitments.

Paul also walked us through the early days of Razoyo, from helping transform a data-entry business to landing eBay as one of their first clients. He explained how the company now specializes in rescuing struggling software systems, refining prototypes, and building scalable custom applications. Referrals and platform partnerships drive most of Razoyo’s business, and Paul emphasized the importance of nurturing relationships with strategic partners over time. He also shared advice for entrepreneurs on choosing a niche—even in unfamiliar industries—by being curious, asking the right questions, and embracing discomfort.

Discover Paul Byrne’s story of quiet grit, clever pivots, and building Razoyo from the ground up in this episode of The First Customer!


Guest Info:
Razoyo
http://razoyo.com

Paul Byrne's LinkedIn
  / pwbyrne