AI and Talent Development: Transforming Learning at Scale

In this insightful interview, Madhurya Haraiharan, Head of Talent Development for the Americas at Tata Consultancy Services, discusses how AI and automation are revolutionizing HR and talent development functions.

Haraiharan explains three key benefits of AI in talent development: creating a level playing field by removing communication barriers, eliminating human biases from systems, and enabling personalized learning experiences at enterprise scale. He likens AI to a Socratic tutor that helps learners discover answers themselves—the most effective way to learn.

As the leader responsible for approximately 40,000 employees in North America, Haraiharan shares his transformative approach to talent development. He describes the crucial mindset shift his team made from merely creating and delivering content to inspiring people to learn by making the process joyful and addressing "what's in it for them."

Discover Haraiharan's personal measures of success: developing great HR professionals and leaders, creating sustainable high-impact programs, and positively impacting employees' lives while balancing business needs—insights valuable for HR professionals, learning leaders, and anyone interested in the future of talent development.