Ep#3 | Simplify Insurance Exclusive Insights ft. Shanai Ghosh

🎙️ Episode 3: Simplify Insurance ft. Shanai Ghosh, MD & CEO, Zuno General Insurance
In this exciting episode, we sit down with one of the most dynamic leaders in the insurance industry—Shanai Ghosh, MD & CEO of Zuno General Insurance—to explore how innovation is transforming the way insurance connects with Gen Z and beyond.

🚀 What’s Inside:

The changing mindset of young India towards insurance

How Zuno is using tech & design to simplify the insurance journey

The importance of trust, transparency, and speed in today’s digital era

The future of insurance: personalization, engagement, and accessibility

If you're curious about where the Indian insurance industry is headed—and how Gen Z is driving the change—this is a conversation you can’t afford to miss.

📌 Don’t forget to like, share, and subscribe to Simplify Insurance for more insightful episodes
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00:00 Introduction
00:58 First female CEO in general insurance
01:17 Journey and inspiration of being in this industry
01:58 Adaptability, survival spirit and competitive spirit
02:52 Insurance was a sunrise sector before a long time
03:27 Government decided to liberalise the insurance industry
05:06 Contribution of women in the insurance industry
07:13 Rapid increase in health emergency lead to awareness in buying health insurance
08:31 Mental peace in just rupees
09:22 Higher EQ in women helps women sell life insurance better
10:18 Insurance is about thinking what can go wrong
11:11 Awareness of insurance in youth is must
11:50 How to deal with negative perception around insurance
13:46 Our vision is to make insurance easy, friendly and transparent
15:09 Tone of documents: how To convey insurance in a simpler way
15:53 Why claim is our main products
18:15 If no red flags, don't stop the claim
21:20 What leads to lesser penetration in tier 3/4 cities
23:22 New, simple and affordable product which generates claims
26:50 How to deal with the trust deficit in insurance
32:35 Impact of tier 3/4 cities in insurance industry
37:00 Hi-tech plus hi-touch approach
41:01 Voice bases Ui is the future
45:07 Troth insurance's initiative to simplify insurance
46:01 Ending