ITSM Explained: Quick Guide to IT Service Management & ITIL Basics

If you’ve ever wondered what ITSM is, how it works, or why it matters — this video breaks it down in simple terms. We’ll cover what IT Service Management (ITSM) is, how it relates to ITIL, and why it’s a game-changer for delivering IT services.

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⏱️ Timestamps:
00:00 - Intro
00:53 - What is ITSM?
02:35 - Who is ITSM for?
03:44 - Where is ITSM used?
05:08 - When is ITSM used?
06:36 - Why is ITSM important?
07:30 - How does ITSM work?
09:04 - Leveling the ITSM field
10:00 - Outro