Revolutionize Your Customer Success with Generative AI

#customersuccess #csmpractice #AI #AItools #GenerativeAI #CSMPodcast #AIinCustomerSuccess #techinnovations

Explore the innovative intersection of AI and Customer Success in this engaging CSM Practice podcast episode with Irit Eizips and Sam Cummings, the pioneering founder of Dataplant. Known for his award-winning application of data science and generative AI in Customer Success, Sam brings a wealth of knowledge and experience to the forefront of CS innovation.

🔍 Episode Highlights:
Sam’s groundbreaking strategies for scaling Customer Success operations with generative AI.
How taking risks and experimenting with new technologies is crucial in today's competitive CS landscape.
Practical insights from Sam on leveraging generative AI for better customer outcomes at scale.

🚀 This episode is a must-watch for anyone in Customer Success looking to embrace the power of AI and innovative processes. Sam’s expertise and insights offer invaluable guidance for transforming Customer Success strategies.

🤖 Don't miss the opportunity to learn from a renowned expert in the field. Watch now and revolutionize your approach to Customer Success with generative AI!

👍 Like, share, and subscribe for expert insights!

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

Click here to join:
🔗 https://unlock.thecustomermethod.com/...

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

Click here to learn more:
🔗 https://unlock.thecustomermethod.com/...

ABOUT OUR GUEST

Samuel Cummings III established Dataplant, the world's first Generative AI platform for Customer Success. With a proven track record in scaling CS operations, his expertise underscores the necessity of embracing innovation and new tech for a competitive edge. Sam's insights offer invaluable strategies for improved customer outcomes at scale.

🔗 You may connect with Samuel via LinkedIn profile:
  / samuelj314  

ABOUT OUR HOST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:   / eizips  

AI tools reviewed in this video:

Tome app — an AI that moves your ideas forward. Create polished & professional communication faster.
Website Link: https://tome.app/

A14 Diversity Podcast — an AI tool that can leverage AI, Education, and Community-driven solutions to empower.
Website Link: https://www.ai4diversity.org/

Net guru — They design, build and scale all things digital for startups, scale-ups, and enterprises.
Website Link: https://www.netguru.com/

Future pedia — the largest AI tools directory
Website Link: https://www.futurepedia.io/

◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

🎥 Video: From Good to Great: Elevating Your CSM Customer Conversations with AI
   • From Good to Great: Elevating Your CSM Cus...  

🎥 Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
   • Increasing UPSELL Revenues with  CUSTOMER ...  

00:00 Intro
01:16 Background
04:19 Startup Challenges
05:53 Leveraging AI
07:08 Active Learning Loop
10:40 AI Tools Selection
13:56 AI Presentations
19:44 Analyze and Automate
24:12 Active Learning Team
26:45 Data Handling Challenges
29:43 Key takeaways
31:48 Recommended Resources