How to Apologise in Counselling & Repair Trust

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🧠 In counselling, ruptures are inevitable - but the way a therapist apologises can make or break trust. In this video, Ken Kelly and Rory Lees-Oakes explore how to apologise in counselling without defensiveness, how to acknowledge impact, and how to repair trust in the therapeutic relationship while staying aligned with ethical practice.

💡 What You’ll Learn:

✔ Why apologising matters in counselling relationships
✔ The difference between defensive and client-centred apologies
✔ 8 key principles of a meaningful apology
✔ How apologies help repair ruptures and rebuild trust
✔ Preparing your apology in supervision
✔ Ethical guidelines on apology and duty of candour

🎓 Timestamps:
0:00 – Why apology training is missing in counselling
1:20 – Apologies and the therapeutic relationship
3:00 – Defensive vs. client-centred apologies
5:10 – The 8 principles of a meaningful apology
9:00 – When it’s not your fault - owning the impact
11:00 – Ethical frameworks: duty of candour in practice

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⚠️ Disclaimer: This content is for educational purposes only and is not a substitute for therapy, supervision, or academic advice.

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