Call Center Training: Active Listening Skills

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This lesson provides useful English phrases and tips to help you build you ACTIVE LISTENING SKILLS while working in a call center. This will help you have a more positive experience with each interaction. Level of English-Advanced.

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A little bit about me, I was born and raised in the U.S to immigrant parents from Mexico. As the first born, my first language was Spanish and didn't start learning English until I was in school. It wasn't until I was around 10 years old when I became more confident as I gradually spoke more and expanded my English writing skills as well.

Presently, I teach English as a Second language at a middle school. I have worked with both children and adults from several countries such as Brazil, Colombia, Japan, and other parts of Asia. I LOVE learning different things from my students such as their favorite foods, music, and their first language. I believe we all have something we can learn from each other and I take that belief in every classroom I step in.

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