ITIL 4 Specialist: Monitor, Support & Fulfil | Course Introduction

This Course Introduction video is part of the ITIL 4 Specialist: Monitor, Support & Fulfil course taught by ITIL expert, David Cannon.

Welcome to GogoTraining's ITIL 4 Specialist: Monitor, Support & Fulfil course. This eLearning course had been developed by GogoTraining using Official PeopleCert Training Materials (OTM) with PeopleCert’s permission. GogoTraining is a PeopleCert Authorized Training Organizations (ATO) and this course has been accredited by PeopleCert.

The ITIL 4 Specialist: Monitor, Support & Fulfil course combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department. These are:
• ITIL® 4 Practitioner: Incident Management
• ITIL® 4 Practitioner: Service Desk
• ITIL® 4 Practitioner: Problem Management
• ITIL® 4 Practitioner: Service Request Management
• ITIL® 4 Practitioner: Monitoring and Event Management

Taking the Monitor, Support & Fulfil course and passing the exam awards you the ITIL 4 Specialist: Monitor, Support & Fulfil designation and is one of the key certifications required to be awarded the ITIL 4 Practice Manager designation. The ITIL 4 Practice Manager designation is awared to indivudals who complete MSF and hold either the ITIL 4 Managing Professional or the ITIL 4 Specialist: Create, Deliver & Support designation. In addition, becoming an ITIL 4 Practice Manager is one of the key designations required to becoming and ITIL 4 Master.

For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work. In addition it is a requirement for those wishing to become an ITIL 4 Master. Whether you are beginning your journey as a service manager, or aiming to take an important step in your certification, this course will give you what you need.

The course is for professionals who want to establish good cross-practice collaboration and effective service value streams. By completing this course you will be able to demonstrate your understanding and application of the concepts covered in all five ITIL Management Practices at the strategic and operational levels and have a critical piece of the ITIL Master puzzle. If mastering this practice area or becoming and ITIL Master is your goal, then this course is for you.

In This Course You Will Learn:

By completing this course and gaining your ITIL 4 Specialist: Monitor, Support & Fulfil Certification you will be able to:
• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Prerequisites

In order to take this course, you must hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.

The full course can be found here: https://gogotraining.com/training/cou...

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