Dr Michael Lipson | The Q-Switch Podcat

Can You Scale an Ophthalmology Practice Without Losing the Human Touch?

In this episode of Q Switch Conversations, host Spence sits down with Dr. Michael Lipson, Associate Professor in the Department of Ophthalmology at the University of Michigan Medical School, to unpack what it really takes to scale a successful eye care practice in today’s fast-evolving landscape.

From the impact of new diagnostic technology and the rise of private equity to the ethical considerations of AI-assisted care, this conversation goes deep on the real challenges and opportunities facing eye care professionals in 2025. Dr. Lipson brings a rare perspective, blending clinical care, academic research, and hands-on experience in implementing next-generation tools into real-world ophthalmic workflows.

The discussion covers why many practices struggle with adopting advanced equipment and how to avoid being left behind as the pace of innovation accelerates. Dr. Lipson breaks down how to improve patient outcomes without compromising the human element that builds trust and long-term loyalty. He also explores how integrated, multi-function equipment can radically streamline patient flow, and why practices must start thinking like tech-forward service organizations — without becoming impersonal.

AI in ophthalmology takes center stage in the final part of the episode. Dr. Lipson offers a clear-eyed view on how artificial intelligence can support clinical decision-making, reduce risk, and even enhance outcomes — but also raises concerns about how patients perceive AI’s role in their care, and how that perception could impact adoption.

If you’re part of an ophthalmology or optometry practice looking to grow, compete, and future-proof your operations, this is a must-watch episode. Dr. Lipson shares not only what to invest in, but how to think about scaling in a way that supports clinicians, satisfies patients, and sustains quality at every level.

This episode is especially relevant for practitioners focused on myopia management, those evaluating high-tech diagnostic tools, or anyone exploring how to integrate AI into clinical workflows. You’ll walk away with practical insights, strategy-level thinking, and an honest look at where the industry is heading — and what it will take to thrive.

Subscribe to Q Switch Conversations for more unfiltered interviews with top minds in ophthalmology and medtech, and stay ahead of the trends transforming eye care.

To connect with Dr. Michael Lipson directly, reach out at [email protected].

Thanks to Riverside FM and Passionate Media for powering this episode.