Ep. 62 Karen Mason — How Multi-site Operators Achieve Virtual Success
Автор: Wexer
Загружено: 2025-08-12
Просмотров: 9
Join Wexer CEO Paul Bowman as he speaks with Karen Mason, Wexer’s Head of Customer Operations.
Karen is back by popular demand to discuss how My Wexer empowers multi-site operators to maintain consistent brand and member experience across all locations. She explains how the platform allows for a core content library to be distributed and adapted to individual clubs based on class, usage, and trend data.
Additional Resources:
Wexer Virtual Fitness - https://wexer.com/
Karen Mason on LinkedIn - / karen-mason-a42775b5
Tweetables:
“It’s the same job for the operator for 1 or 500 clubs.” ~ Karen Mason, Head Of Customer Operations, Wexer ~
"The stats will give them the correct information to make the right decisions to keep all their users engaged."~ Karen Mason, Head Of Customer Operations, Wexer ~
“Each club can clone the main calendar and then make tweaks.” ~ Karen Mason, Head Of Customer Operations, Wexer ~
“Think of virtual as a product that is going to enhance member experience.” ~ Karen Mason, Head Of Customer Operations, Wexer ~
“Use it [My Wexer] as a tool for so many different things.” ~ Karen Mason, Head Of Customer Operations, Wexer ~
“We support 18 of the top 25 [fitness] chains around the world.” ~ Paul Bowman, CEO, Wexer ~
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