📈📚ITIL Explained in Tamil❓

✅ Definition: ITIL (Information Technology Infrastructure Library) is a set of best practices and guidelines for IT service management (ITSM) that aligns IT services with business needs and objectives.

✅ Framework Structure: ITIL consists of a framework comprising five core publications or stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI).

✅ Service Lifecycle Approach: ITIL adopts a service lifecycle approach, guiding organizations through the entire lifecycle of IT services, from initial conception and design to ongoing operation, support, and improvement.

✅ Key Processes: ITIL defines key processes and functions within each stage of the service lifecycle, including incident management, problem management, change management, service level management, and more.

✅ Benefits: Implementing ITIL practices helps organizations improve service quality, enhance customer satisfaction, optimize IT operations, reduce costs, and align IT services with business objectives.

✅ Certification: ITIL offers certification programs for IT professionals at different levels, including Foundation, Practitioner, Intermediate, Expert, and Master, providing structured training and validation of ITSM skills and knowledge.

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