Snow Groundings Spark Passenger Fury | Airline S4 E4 | Our Stories

It’s a winter wonderland outside, but inside the terminal, it’s pure hell. In this classic episode of Airline, a light dusting of snow across the UK brings easyJet’s entire operation to a grinding, icy halt.

Watch as the staff try to explain "de-icing" to 200 angry holidaymakers who just want to get to the sun. From passengers refusing to leave the gate to crew members stranded in the wrong city, it’s a masterclass in how a little bit of frozen water can cost a budget airline millions.

Will the planes ever take off, or are we all just sleeping on the airport floor tonight? Grab a brew, stay warm, and watch the chaos unfold.



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This film was first broadcast: 2000

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