Why Hours is a More Effective Metric than Revenue (John Bennett)
Автор: Home Care Strategy Lab
Загружено: 2026-01-14
Просмотров: 38
He’s scaled Sunny Days In-Home Care to more than 37,000 hours of care each week across five offices through a mix of organic growth and acquisitions. In this episode, CEO John Bennett breaks down exactly how he’s centralized his back office, structured his org chart, and defined a clear set of North Star KPIs. He shares why hours—not revenue—drive alignment across the organization, how shift coverage acts as a real-time pulse check on culture, and how RACI thinking brings clarity as teams grow. John also walks through the challenge of getting buy-in during periods of change, especially when roles evolve and specialization increases. At the center of it all is the team’s simple but powerful focus: maximizing the “hours of good” his team delivers to individuals and families who need care most.
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